Frequently Asked Questions
Everything you need to know about your Vue beauty experience.
Are Vue products cruelty-free and vegan?
Yes, all Vue products are 100% cruelty-free and vegan. We do not test on animals, nor do we use any animal-derived ingredients in our formulations.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return lightly used products for a full refund or exchange within 30 days of delivery.
Do you offer samples with every order?
Every Vue order includes two complimentary samples of our best-selling skincare or makeup products so you can discover your next favorite.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are your products safe for sensitive skin?
Our formulas are dermatologist-tested and designed to be gentle. However, we always recommend checking the full ingredient list on the product page and performing a patch test before full application.